Alberto Michieli, General Manager at Alaya
Let's discover more about the go-to restaurant in the heart of the DIFC
What inspired you to pursue a career in the hospitality industry and for how long have you been in Dubai?
I am originally from Italy, born and raised in Venice. My father used to take me to fine dining restaurants, and I have been in love with hospitality since then. So at the age of 17, I started working in this industry. In 2007 I moved for the first time to Dubai, where I worked as restaurant manager, winning the award for the Best Lebanese Restaurant in the city. After successful experiences in China and at the Caribbean in Aruba, in 2016, I moved back to Dubai and the three restaurants I managed won the Best Italian Restaurant award. Since 2023, I have been proud to be Alaya’s General Manager, my second role with Fundamental Hospitality.
What is the key to excellence in hospitality?
The harmony between departments. From the kitchen’s operations and its collaboration with Marketing to the welcoming gestures of the front desk, every element must work in unison to ensure a flawless guest experience.
How does your approach change based on the city where you are working?
Understanding the local market is our guiding compass. Each city, whether it’s the romantic canals of Venice or the dazzling lights of Dubai, has its unique character. I’ve learned that not every concept translates across different markets. By grasping the culture, preferences, and trends of each location, we can craft experiences that resonate with our guests and ensure the brand’s success.
What is your guiding principle?
Leading by example. I strive to do what I say I will do. In this industry, actions speak louder than words. Enhancing the guest experience has been the mission shaping my strategies and decisions throughout my career.
How do you motivate your team?
Energy is contagious. As a leader, it’s crucial to bring positivity and enthusiasm from the moment you arrive, as it sets the tone for the team. Motivating them through goal-setting, celebrating successes, and recognizing hard work is the reason for achieving outstanding results.
What is the most rewarding aspect of being Alaya’s General Manager?
Seeing the guests always coming back because of the hospitality and the experience we provide at Alaya.
